Custom Development Guarantee on Quoted Projects
We stand behind the quality of our custom development work. If you encounter any issues within the original scope of development on any major browser available at the time of launch, we will address and fix them at no additional cost for 90 days following project completion.
3rd Party & Open Source Software
Use of Open Source Software
We frequently utilize open source software, such as WordPress and its plugins and themes, to save you time and money. Developing a custom site from scratch would significantly increase costs, potentially amounting to tens of thousands of dollars more for the same functionality that open source software offers for free.
Limitations of Guarantees
- No Guarantees on Third-Party Software: We cannot guarantee the performance of software not developed by us, including open source and third-party software. Despite our thorough evaluation and testing of such software, issues may arise due to factors beyond our control.
- Software Maintenance: Open source software requires regular updates to address bugs and security issues. We recommend regular updates and offer Managed WordPress Security with our hosting plans to facilitate this process for you.
Time Based Retainer Service Guarantee
Scope and Flexibility
Our retainer services (offers as Time Blocks) are designed to provide flexible support and development based on your evolving needs. As such, specific tasks and deadlines are not defined at the outset but are determined as the work progresses based on your direction and priorities.
Bug Fixes and Quality Assurance
- No Free Bug Fixes: Due to the nature of retainer agreements, where work is carried out based on broad instructions and evolving requirements, we do not offer free bug fixes. Any issues or bugs that arise during the course of retainer work will be addressed as part of the ongoing retainer services or billed separately as additional work.
- Quality of Work: While we strive to ensure high-quality results, the flexible nature of retainer work means that each task is completed to the best of our ability given the information and direction provided at the time. We recommend periodic reviews to identify and address any issues early on.
Addressing Issues
- Reporting Problems: If you identify any issues or bugs in the work performed under the retainer, please report them to us promptly. We will review the issue to determine the best course of action.
- Resolution Process: Issues identified will be prioritized and addressed within the scope of the remaining retainer hours. If additional time is required beyond the current retainer block, we will discuss options for extending the retainer or handling the issue as a separate project.
Third-Party and Open Source Software
- No Guarantees on Third-Party Tools: As with our custom projects, we do not guarantee the functionality of third-party or open-source software used during the retainer period. Any issues related to such software will need to be addressed as additional work.